Northeastern State University

• · Drop Zone Mail Guide
• · NSU Postal Service Policy
• · Building & Dorm Addresses
• · Courier Services
• · Delivery Times
• · Faculty & Staff FAQs
• · Student FAQs
• · Contact

Student FAQs

1. Why don*t I get my mail as soon as it arrives?

Mail is delivered in the morning to the main facility, but it then needs to be sorted for all Students, Faculty. and Staff.  Mail for students is sorted into each Dorm. That mail is delivered and sorted by the Drop Zone staff  into the Dorm Mail Boxes, no later than 2pm Monday  - Friday. Mail for Faculty and Staff is sorted in the morning for delivery on the Mail run schedule. NSU Postal Services receives and delivers approximately 6,000 pieces of mail per day.

2. My mail is always delayed. Why?

Domestic mail generally arrives to our facility in 2 - 4 days from most Continental US cities. It would be helpful if we could examine any delayed mail you may have. Often there are identifying marks on an envelope that pinpoint the cause of a delay. lf you have questions or concerns please bring the mail item to the Service window at The Drop Zone.

Some common causes of delays in delivery are:

• · The mail piece was improperly addressed (NSU Postal Services does not accept responsibility for the delivery of misaddressed or insufficiently addressed).
• · The mail piece was damaged in processing and is undeliverable.
• · The mail piece was misdirected by the USPS due to incorrect Zip code or illegible handwriting and is still in the delivery process.
• · USPS mail volume has increased due to a holiday and all mail is experiencing delays.

More information about addressing mail to NSU and Dorm addresses

3. I was sent a letter or package via UPS or USPS Express delivery and someone else signed for it. Why?

To expedite campus deliveries NSU Mail Services signs for all incoming USPS Express and Certified Mail. Shipping and Receiving signs for all student UPS, Fed Exp and all other Carrier deliveries. We receive large quantities of accountable mail each day and have designated personnel to sign for all accountable mail, NSU Mail Services and Shipping & Receiving keeps a daily log of all mail requiring a signature.

4. My package arrived with the contents broken. What do I do now?

If the mail item was insured by the USPS please contact the Drop Zone for information regarding claim filing,

NSU Drop Zone
Telephone 918-456-5511, ext. 2610
For damaged UPS items call (800) 742-5877

Unfortunately NSU Postal Services cannot give assistance or accept claims for damaged mail unless the item was insured.

5. Someone/My box-mate is stealing my mail. What can I do?

Immediately report any irregularities in delivery, possible theft, tampering and/or
destruction of mail to NSU Drop Zone that we can determine whether this is an isolated incident, or cause for further action. Also bear in mind that generally mail has not been stolen, but is probably experiencing a delay due to:

• · Improper address NSU Drop Zone does not accept responsibility for the delivery of misaddressed or insufficiently addressed).
• · Damaged in processing and is undeliverable.
• · Misdirection because of incorrect Zip code or illegible handwriting and is still in the delivery process.
• · An increase in USPS mail volume due to a holiday.

You must use your NSU address to receive USPS mail, USPS Mail which is improperly addressed or misaddressed may be subject to return. Listed below are the correct addressing formats for all correspondence:

[First Name][ Last Name]
NSU (Dorm Name)
Street Address and Dorm Room
Tahlequah, OK 74464

More information about addressing mail to NSU and Dorm addresses

6. Where can I mail a letter on campus?

The Drop Zone
The NSU Drop Zone is a full Service Post Office. Located conveniently
in the University Center (in the Lower Level)

USPS Outgoing Mail Boxes
For your convenience we also have USPS Outgoing and Campus mail slots located on the wall next to the Drop Zone window for after hours drop-off.

7. What Services are provided at the Drop Zone?

• · Stamp sales
• · Special mail processing (Certified; Insured; etc)
• · Priority Mail Services and Supplies
• · Outgoing domestic mail services
• · International mail services
• · USPS Express Mail Services and Supplies
• · Incoming and Outgoing Fax
• · Boxes and envelopes
• · Package wrapping

Our hours are: Monday - Friday 8:00 a.m. - 5:00 p.m.
Telephone: 918-456-5511, ext. 2610

Mail deposited before 3:15 p.m. M - F will be sent out the same day.